Refunding part of an order in imago

Go to the "Orders" section in imago and click on the order you want to issue a refund for.

Scroll down to the bottom of the order details page and click "Refund Order."

Choose "Partial Refund." You can also cancel and refund the entire order if you wish.

Fill out the details of the refund: the customer's name, the staff member processing the refund, amount of the refund, and the reason for the refund. You can also enter any special instructions for internal use. Click "Refund Order."

You will see a confirmation that the refund has been completed.

You can view the details of the refund at the bottom of the order details page.