How to cancel an order in imago

Go to the "Orders" section in imago and click on the order you want to cancel.

Scroll down to the bottom of the order details page and click "Refund Order."

Choose "Cancel Order."

Fill out the details for the order cancellation: the customer's name, the name of the staff member processing the cancellation, and the reason for the cancellation. Then click "Cancel Order."

Note: The order amount will automatically be refunded to the customer's credit card.

If it is a studio fulfilled order, you will see a confirmation that the order has been canceled, and the customer has been refunded.

For imago-fulfilled orders, you must cancel the order within one hour to stop it from being produced. If it has been more than one hour, the order cannot be cancelled. You can still issue a full or partial refund to your customer by choosing the "Partial Refund" option, but the order will still be fulfilled and shipped. 

You can view the details of the cancellation at the bottom of the order details page.